Fix payment bug on your account

If you lot try to buy something on Google Play but your payment is declined or won't procedure, try the steps below.

If yous've bought something and so have a trouble with or question almost it, come across problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the summit, select Alerts Notification bell icon.
  3. If you lot take a scarlet alert, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a unlike payment method

If there'due south a problem with one payment method you tin can try paying with a different 1.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item y'all desire to buy & tap the cost.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new i.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit card if yous see i of the following error messages:

  • "Unable to process payment: low bill of fare balance"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this bill of fare info or try some other carte du jour"

To set these errors, try the following steps:

Make sure your bill of fare & address information is up to date

Expired credit cards or erstwhile billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method yous are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a dissimilar accost that can cause the payment to be declined. Check the cypher code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method y'all are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase again.

Submit whatever actress information that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, delight submit it. We volition not be able to process the transaction on your account without this data.

Check you accept sufficient funds for the purchase

Sometimes a transaction is declined because of bereft funds. Check your account to make sure you take enough to complete the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the establishment that issued your bill of fare to inquire about the transaction and see if they know the reason for the turn down.

Gear up errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more than)

If you lot see "Your payment was declined due to an consequence with your business relationship"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a lilliputian more than information to protect your business relationship against fraud.
  • Nosotros need a little more data to comply with EU police (Customers from European Spousal relationship member states only).

To help ready these problems:

  1. Go to the payments center.
  2. Take action on any errors or requests in the payments middle.
    • You might demand to verify your identity before you can buy anything through your Google Account.
  3. Make sure your name, address, and payment data are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider nib)

If y'all're having problem paying through straight carrier billing, try the following:

  • Brand certain you're continued to your carrier network, directly or by wi-fi.
  • Make sure you've added directly carrier billing as a payment method.
  • Make sure you lot're using the local currency.

If you lot still have problems, contact your mobile phone service provider for assistance.

If you can't add a payment method or accept a problem with a different payment method

If you're having a problem with a different payment method, become to Google Payments to set up the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for data & provide anything that's asked for.
  3. Check that your address is upward to date.
  4. Check that the payment methods listed are the ones yous want to utilise.

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the menu earlier you tin use it once more:

  1. Become to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary charge on your carte du jour statement forth with an eight-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all attempt to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Wait up to ii days.
    • If more than than 2 days: Check your card argument. You should observe a temporary accuse from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a different menu.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new carte.

If yous use dual SIM card devices

Bank check if the right SIM card is in slot 1 and remove any SIM menu from slot 2.

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